JOC

PARTNERSHIPS

PARTNERSHIPS

SAPS

A centralized operational facility for SAPS.

Fire Department

 A centralized command and communication centre where fire and emergency response.

Disaster Control Room

The Disaster Management Control Room.

Neighborhood Watch

Neighbourhood Watch

Tactical teams collaborate closely with law enforcement agencies.

Community and Technology

Tactical teams collaborate closely with law enforcement agencies.

Rhino Action Group

Rhino Action Group

Prevention of wildlife crime, particularly poaching.

BRIEF DESCRIPTION OF SERVICES AVAILABLE

The JOC is a Centre of excellence who acts as a hub/ house for collaborative and innovative solutions, which by way of interaction, communication and collective ability is available to the entire community of Mossel Bay.

It is imperative to note that to effective close co-operation is of pertinent importance.

JOC Partners

JOC PARTNERS consists of various organizations, including government agencies, NHWGs and FWG, Estates, NGOs, businesses, and community groups.

BRIEF DESCRIPTION OF SERVICES AVAILABLE

The JOC is a Centre of excellence who acts as a hub/ house for collaborative and innovative solutions, which by way of interaction, communication and collective ability is available to the entire community of Mossel Bay.

It is imperative to note that to effective close co-operation is of pertinent importance. Therefore, the following departments/levels government are housed within the Centre: (Local-, District-, Provincial- and National):

Fire, and Emergency Services; Environmental Compliance Unit; Municipal Security; Green Desk; Rhino Action Group; Correctional Services; SAPS; Red Ants; Provincial Traffic; Municipal Traffic; Disaster management; Telemetry; Call Centre (All emergencies); CCTV Monitoring Centre; Data Recovery Centre off site for the Municipality

There are Also Shared offices of partners from the Province:

Western Cape Liquor Authority; SAPS Ombudsman

Disaster Management Coordinator for the District also has a presence.

INTERACTION WITH OTHER CENTRAL / GROUPS

The Centre can interact with:
5 Other Disaster Management Centre’s within the Garden Route District;
The District Operational Centre of SAPS with 12 Hourly reports to the Centre also coordinating deployment of Mun and SAPS for the Mossel Bay area;

  • Police Oversight and Community Safety Province
  • NAVIC a cloud management system with 23 000 LPR Cameras
  • The Disaster management Centre in Cape Town
  • A Security Liaison group with 800 members
  • Security companies in Mossel Bay Hikvision
  • IWZ (internal Wildlife Zone)
  • Helicopters
  • Local Airport with machines and pilots (aircraft and Helicopters)
  • Drone Operators with ROCs on standby lists
  • Hostage Negotiators – SAPS/ Private
  • EMS (Emergency Medical Services)
  • Own and other K9 Resources (Narcotics/ Protected Species/ Ammunition, Search and rescue being trained)
  • All cell tower operations SAPREC
  • SMART SPCA
  • Chaplaincy Services Neighbourhood Watches (NHF’s), Community Safety Forums

COMMITMENT OF PPP

At the Joint Operation Centre, we are dedicated to fostering strong public-private partnerships that  drive collaborative solutions, innovation, and growth. We believe that by working together, we can leverage each other’s strengths to achieve goals, enhance public services, and create mutually beneficial outcomes.

Our commitment to public-private partnership includes:
Collaborative approach, as we work closely with public sector entities to understand their needs and priorities.
Shared goals, we align our objectives with those of our public sector partners to ensure collective success.
Transparency and trust, we maintain open communication channels, ensuring accountability and trust throughout the partnership. We bring private sector expertise and resources to drive innovative solutions and improve the safety of the Greater Mossel Bay.

Through public-private partnerships, we aim to enhance situational awareness, improve response times, increase operational efficiency, make a positive impact on communities and enhance community safety.

How to becomce a PARTNER

The Joint Operation Centre is opened to anyone that wishes to be a partner. The municipality is very keen on developing partnerships with organizations, institutions, community and also expanding services that may be rented.

Become a partner
CCTV CONTROL ROOM

The control room is a centralized facility where trained operators monitor live video feeds from multiple surveillance cameras installed across different locations. The control room functions as a hub for observing activities, identifying incidents, and ensuring safety and security. Within the control room, operators are responsible for continuously monitoring live feeds from multiple CCTV cameras to ensure public safety and detect any suspicious or unlawful activities. They receive and manage complaints through telephonic calls, radio communication, and WhatsApp messages, ensuring that each concern is recorded accurately. Operators actively monitor NAVIC alerts for emergencies or incidents and promptly relay all complaints and alerts to the relevant departments for immediate action. Their role requires constant vigilance, effective communication, and timely coordination with field teams and authorities.

FIRE DEPARTMENT

The Fire Department Control Room is a centralized command and communication centre where fire and emergency response operations are coordinated. The control room operates 24/7, receiving emergency calls, fire alarms, and radio communications from firefighters and the public. Trained personnel assess incoming information, monitor incident locations, dispatch fire engines and rescue units, and coordinate with medical and other emergency services. All incidents are logged and tracked in real time to ensure rapid response, effective resource management, and the safety of both the public and emergency responders.

DISASTER MANAGEMENT
The Disaster Management Control Room is a centralized coordination centre responsible for planning, monitoring, and responding to natural and man-made disasters. The control room operates around the clock, receiving alerts, emergency calls, and situation reports from various sources, including field teams, weather services, and the public. Personnel analyse incoming information, monitor risk indicators, coordinate emergency response agencies, and dispatch resources such as rescue teams, relief supplies, and medical assistance. All activities are documented and managed in real time to ensure effective communication, rapid response, and coordinated disaster relief and recovery efforts.
MUNICIPAL CALL CENTRE
The Call Centre Control Room is a centralized communication and coordination facility responsible for receiving and managing service requests and emergencies. In the Mossel Bay Municipality, the call centre serves as the 911 emergency contact point, operating 24/7 to handle after-hours complaints from the public. Trained personnel receive calls related to electrical faults, water and sewer issues, road problems, and other municipal emergencies, accurately log the details, and escalate them to on-call electricians, technicians, and relevant service teams. The control room ensures that all complaints are promptly communicated, tracked, and resolved to maintain essential municipal services and public safety.
RED ANTS

Red Ant Security’s tactical teams collaborate closely with law enforcement agencies in the Mossel Bay Municipality to address illegal land invasions and related challenges. Their joint efforts encompass:
– Specialized Tactical Response
– Integrated Operations
– K9 Unit Deployment

LAW ENFORCEMENT

The Law Enforcement Control Room is a centralized operational hub where police and other law enforcement agencies coordinate responses to incidents and maintain public safety. The control room operates 24/7, receiving emergency and non-emergency calls, radio communications, and digital reports from the public and field officers. Trained personnel monitor surveillance systems, track incidents in real time, deploy patrol units, and coordinate with other emergency services as needed. All incoming information is logged, assessed, and relayed to the appropriate units to ensure a swift, organized, and effective response to law enforcement situations.

SOUTH AFRICAN POLICE SERVICE

The SAPS Control Room is a centralized operational facility of the South African Police Service where activities are coordinated and managed. The control room operates around the clock, receiving emergency and non-emergency calls, radio communications, and electronic reports from the public and police officers in the field. Personnel monitor surveillance systems, track incidents, dispatch patrol units, and coordinate responses to crimes, accidents, and emergencies. All information is accurately logged, assessed, and communicated to the relevant police units and support services to ensure a prompt, effective, and organized response to public safety incidents.

PROVINCIAL TRAFFIC
The control room operates 24/7, monitoring traffic conditions through CCTV systems, patrol reports, and public complaints. Personnel receive emergency calls, radio communications, and digital alerts related to accidents, congestion, road hazards, and traffic violations. They assess incidents, dispatch traffic officers, coordinate with emergency and law enforcement services, and relay real-time information to ensure smooth traffic flow, rapid incident response, and enhanced road safety.
MUNICIPAL SWITCHBOARD
The Municipal Switchboard Control Room is a centralized communication hub responsible for receiving and directing all service-related and emergency calls. In the Mossel Bay Municipality, the switchboard functions as the 911 emergency contact point for the area, operating 24/7 to assist the public. Trained personnel handle incoming emergency and non-emergency calls, assess the nature of each request, and promptly route it to the relevant municipal departments such as law enforcement, fire services, traffic, disaster management, or technical services. All calls are logged and monitored to ensure quick response times, effective coordination, and continuous service delivery to the community.
RHINO ACTION GROUP
The Rhino Action Group Control Room is a specialized operations centre dedicated to the protection of rhinos and the prevention of wildlife crime, particularly poaching. The control room operates continuously, monitoring surveillance systems, tracking ranger patrols, and receiving alerts from field units, informants, and technology such as GPS tracking and sensor systems. Personnel assess threats, coordinate rapid response teams, liaise with law enforcement and conservation partners, and ensure that all incidents are accurately recorded and acted upon. The control room plays a critical role in intelligence sharing, operational coordination, and safeguarding endangered wildlife.
Become a JOC Partner - Contact Form
Partners

Partners

JOC Partners

First
Last

AIM OF ENHANCING SAFETY AND SECURITY

The aim of enhancing safety and security is to protect individuals, communities and organizations from harm, threats and risks. Enhancing safety and security aims to create a secure environment where individuals can feel safe, confident and protected.